Information Technology Operations Management

This module aims to introduce learners to the fundamentals of IT operations management with reference to Service Operations within the Information Technology Infrastructure Library (ITIL).  The learner will have the opportunity to develop their understanding and application of the best practices within the industry while developing communication, organisation and problem management skills.

1. Use the ITIL Service Operations terminology.

2. Apply, document and present ITIL Service Operations best practices and supporting tools.

3. Evaluate and apply ITIL Service Operations tools.

4. Demonstrate professional communication, organisation and problem-management skills.